Delivery – Refund – Cancellation Policy

Delivery / Shipping Policy

We take the utmost care to make sure your order is immaculately packed and presented. Needless to say all E-Walls Studio products pass through our hands, which allows us to devote ourselves to ensuring that your order will arrive safely, timely, and smartly. Almost all our products are stowed in crush-test corrugated boxes and packed carefully.

During the business week, we ship our orders within 2-3 working days (Sun-Thu). Our priority is to ensure that you receive your order promptly so by all means contact us directly if you are up against a deadline.

 

UAE Domestic Shipping

We offer a multitude of domestic shipping options via Aramex and also offer the option for the order to be collected directly from our studio in Al Barsha 01, Dubai at no extra cost.

  • We ship using Aramex Courier
  • Shipping costs are 20 AED for all orders, except for orders above 500 AED that shipping is free of charge then.
  • At this time we are unable to ship to P.O. boxes, so please provide us with a physical address.
  • Once shipped, please allow 2-3 working days for the order to reach you.
  • Extra shipping charges will apply, even to orders above 500 AED for Aramex non-delivery zones.

International Shipping

We regularly ship all over the world and offer a multitude of options via Aramex, DHL  and Fedex.

The delivery charge will be calculated based on the country/place of delivery and weight/dimensions of the package. Delivery charges will be informed before the item is dispatched.

The time duration for the shipment to reach the customer will be around a week.

Note: Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.

Contact us directly at info@ewalls-s.com if your destination is not available at checkout.

 

Refund/Exchange Policy

If you are not satisfied within the first 30 days of your purchase, for the following reasons:

  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

simply return it to us in like-new condition and we will happily accept your return and process a refund or exchange.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
The sale of all limited edition products, products that have been engraved, monogrammed, embossed, personalized (etc.), bulk orders are final and non-refundable.
Products for return or exchange should be sent to the address below.

E-Walls Studio
API Business Suites, office 403
Al Barsha 01
Dubai, UAE
Email us directly at info@ewalls-s.com if you have any questions on how you might best return an item to us.

‘’Refunds will be done only through the Original Mode of Payment”

Domestic Return/Exchange Policy

Domestic customers are responsible for the cost of shipping returned or exchanged items to E-Walls Studio. We recommend utilizing a shipping service with a tracking number. Alternatively, we encourage you to come visit us in our Studio directly.

International Return/Exchange Policy

International customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned or exchanged items. We recommend utilizing a shipping service with a tracking number.
 

Cancellation Policy

Customer can cancel their order within 5 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Privacy Policy

We collect customer information in order to improve our services and catalog, and to offer personalized outreach. We respect your right to privacy. You may opt out of information collection at any point, and decide how your information is used. You may edit or remove any personal information collected in the process of standard business interactions. If you have any questions about our privacy policy or would like to adjust your personal information, you can always reach out to us at info@ewalls-s.com or +971 (0)4 3994748.

Your personally identifiable information (name, address, email, phone) is collected through standard business proceedings (orders, customer interaction), marketing outreach (surveys, promotions, newsletter signup), and 3rd party marketing partners. We share your personally identifiable information only with select 3rd party partners, for our standard business proceedings or marketing functions.

Non-personal information (IP address, browser data, etc.) is collected automatically by our website service, and is used solely for analytical purposes. We use 3rd party services such as Google Analytics to collect and process data, to improve the quality of our website and outreach.

We use an outside shipping company to ship orders, and to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may disclose customer information in the event of a merger, acquisition, or bankruptcy.

We reserve the right to disclose customer information as required by law.

You may opt out of any future contacts from us at any time. You can do the following at any time by logging in to your account, or by contacting us via the email address or phone number given on our website:

    • See what data we have about you, if any.
    • Change/correct any data we have about you.
    • Have us delete any data we have about you.
    • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”.

  “E-Walls Studio will not pass any debit/credit card details to third parties’’

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

ewalls-s.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”. If you have questions regarding our privacy policy contact us at +971 (0)4 399 4748

Security

www.ewalls-s.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies.

Quality

Our decals are made from a high quality REMOVABLE waterproof sticky vinyl. They are extremely durable and have a life expectancy of 3-4 years in indoor environments. Our decals will also last for years without peeling or fading.
All items are designed to be removable but once removed, they cannot be re-used.
Variations in paint, surface type, age and condition of the wall could result in minor paint damage when vinyl is removed.
Our decals can be applied on 90% of all walls, including slightly textured walls, interior & exterior walls, mirrors, windows, cars or any smooth surface.
You can test this by applying a regular sticker on your wall, and if it sticks then your wall decals should work on your walls.